Effective Date: 13 October 2026
Last Updated: 18 October 2026
RivazOps provides business technology solutions designed to help organizations improve operations, manage customer relationships, coordinate clinic activities, and streamline business communication. This policy explains how information is handled when you visit rivaz-ops.in or contact us through this public website.
RivazOps also provides separate software-as-a-service (SaaS) applications at crm.rivaz-ops.in (RivazOps CRM), cms.rivaz-ops.in (RivazOps CMS) and waba.rivaz-ops.in (RivazOps Business WhatsApp Solution, provided through our Meta app “Rivaz Chat Platform”). These applications are used to provide our software products and operate separately from this public website.
This policy primarily covers the public website and information submitted through its contact form. Our separate SaaS application provides:
The SaaS application is connected to a Supabase backend. Business records, CRM leads, clinic records, patient information, prescriptions, and WhatsApp operational records are handled through the SaaS application rather than being stored as operational records by the public website. Additional privacy terms or customer agreements may apply to the SaaS application.
When you submit an enquiry through our contact form, we collect the information you provide, which includes:
We use this information to respond to enquiries, provide information about our services, communicate with prospective customers, and follow up on requests where appropriate. Please do not submit passwords, payment card details, patient records, or other sensitive information through the general contact form.
Contact form submissions are prepared for delivery to an email inbox for review and response. The website is not intended to serve as the database for SaaS customer records or operational business information.
Copies may remain in the receiving email account or the email provider's systems. The email provider and retention settings have not yet been confirmed and may affect how those copies are handled.
Information collected through the public website may be used to respond to enquiries, provide product and service information, discuss potential business relationships, provide support or follow up on requests, maintain website security and functionality, and meet applicable legal obligations. We do not intend to use contact form information for unrelated purposes without an appropriate legal basis or any consent required by applicable law.
The SaaS applications at crm.rivaz-ops.in, cms.rivaz-ops.in and waba.rivaz-ops.in are separate from the public website. Depending on the product and features used, it may process customer accounts, business contacts, sales records, appointments, patient information, prescriptions, WhatsApp conversations, team activity, and reports entered by authorized users.
Supabase provides backend infrastructure for the application. The exact services used, database regions, storage arrangements, backups, and other technical data flows depend on the application's configuration and service arrangements and have not all been verified for this policy.
Customers are responsible for ensuring they have the necessary authority and lawful basis to submit and process information through the application. Where a customer organization controls the purposes for which information is processed, that organization is responsible for its relevant data-handling decisions, subject to applicable law and its agreement with RivazOps.
RivazOps CMS may be used by clinics and healthcare facilities to manage appointments, patient information, consultations, prescriptions, and related records. Such information should be accessed only by authorized users for legitimate purposes. Healthcare organizations are responsible for complying with applicable requirements concerning patient information, permissions, notices, and lawful processing. The public website contact form should not be used to submit patient records or confidential medical information.
RivazOps Business WhatsApp Solution (waba.rivaz-ops.in) lets businesses (“Clients”) connect their own WhatsApp Business Account and send and receive WhatsApp messages using Meta’s WhatsApp Business Platform (Cloud API). RivazOps operates as a Meta Tech Provider through its Meta app “Rivaz Chat Platform”.
We use this information only to provide the service the Client has asked for: connecting the Client’s WhatsApp number, sending and receiving the Client’s messages, managing templates, broadcasts and automated replies, assigning conversations to team members, and showing reports. We do not sell this information, use it for advertising, or use one Client’s data for another Client.
Messages are sent and received through Meta’s WhatsApp Business Platform, so Meta processes message content and related data under its own terms, including the WhatsApp Business Terms of Service and the Meta Privacy Policy. Our platform data is hosted on Supabase (database, authentication and server functions) and the web application is served through Netlify.
For customer contacts and message content, the Client decides what is collected and why, and RivazOps processes it on the Client’s behalf. Clients are responsible for having permission (opt-in) to message their customers and for following the WhatsApp Business Messaging Policy and applicable law. Customers who want to stop receiving messages from a business should contact that business; requests sent to us about a Client’s data will be passed to the relevant Client.
A Client administrator can disconnect WhatsApp at any time from the platform’s WhatsApp Onboarding page; this removes the stored access token, so the platform can no longer access the Client’s WhatsApp account. Clients can also remove the app’s access from their Meta Business settings. To request deletion of a Client account and its data, email connect@rivaz-ops.in from the account’s registered email address. We will confirm the request and delete the data from the active platform, except where we must keep certain records to meet legal obligations. Copies in backups are removed as those backups expire.
Information submitted through the public website may be accessible to authorized personnel responding to enquiries and service providers involved in operating the website or delivering contact form messages. Information may also be disclosed where necessary to comply with applicable law, respond to lawful requests, address security issues, or protect rights and safety. SaaS information may be processed by infrastructure and service providers required to deliver the relevant application functionality. RivazOps does not intend to sell personal information as a commercial product.
The public website may generate technical information required for website delivery, security, troubleshooting, or other operational purposes. The use of cookies, analytics tools, advertising trackers, and similar technologies has not yet been fully verified. This section must be updated if needed after reviewing the website code, hosting configuration, and third-party scripts.
Where applicable law requires consent for non-essential cookies or tracking technologies, appropriate notice and consent mechanisms should be implemented before those technologies are used. Users may manage cookies through browser settings, although disabling certain cookies may affect website functionality.
Contact form information is sent by email. Its retention may depend on the receiving email account, actions taken to respond, business requirements, and legal obligations. We aim to retain information only for as long as reasonably necessary for its intended purpose and applicable requirements.
For SaaS customer information, retention and deletion may depend on customer requests, account status, service agreements, legal obligations, backups, and technical limitations. Precise retention periods for contact form emails, SaaS records, logs, and backups have not yet been confirmed; no specific deletion timeline is guaranteed by this policy.
RivazOps aims to take reasonable measures to protect information against unauthorized access, disclosure, alteration, loss, and misuse. Security measures may differ between the public website, the email service receiving contact form submissions, and the SaaS application. No website, software application, email system, or electronic transmission method can be guaranteed to be completely secure.
Subject to applicable law, individuals may have rights to request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or raise concerns about how information is handled. Requests may be subject to identity verification, legal obligations, contractual responsibilities, and other applicable limitations.
For information held within the SaaS application, we may direct requests to the relevant customer organization or administrator where that organization controls the information. We will review privacy requests and respond in accordance with applicable legal requirements.
We may update this policy to reflect changes in our website, products, service providers, data-handling practices, or legal obligations. Updates will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.
For questions about this Privacy Policy, contact:
Organization: RivazOps
Email: connect@rivaz-ops.in (privacy enquiries may also be sent to rivaz.ops@gmail.com)
Address: 336, Nova Nagar, Ratu, Ranchi, Jharkhand 834005, India
Public Website: rivaz-ops.in
SaaS Applications: crm.rivaz-ops.in, cms.rivaz-ops.in, waba.rivaz-ops.in
Terms of Service: rivaz-ops.in/terms