Terms of Service

Effective Date: 18 October 2026
Last Updated: 18 October 2026

1. About these terms

These Terms of Service (“Terms”) apply to the software services provided by Rivaz Ops (“RivazOps”, “we”, “us”), an enterprise registered in India (Udyam Registration UDYAM-JH-20-0082918) with its office at 336, Nova Nagar, Ratu, Ranchi, Jharkhand 834005. They cover RivazOps CRM (crm.rivaz-ops.in), RivazOps CMS (cms.rivaz-ops.in) and RivazOps Business WhatsApp Solution (waba.rivaz-ops.in), together the “Services”. By using the Services, the business using them (the “Client”) and its users agree to these Terms. A separate written agreement or quotation with a Client, where one exists, takes priority over these Terms if they conflict.

2. Accounts and users

• Client accounts are created by RivazOps. The Client’s administrator can add team members and is responsible for who has access.
• Users must keep their login details confidential and tell us promptly at connect@rivaz-ops.in about any unauthorised access.
• The Client is responsible for the activity of its users and for the accuracy of the information it enters.

3. RivazOps Business WhatsApp Solution

This Service lets a Client connect its own WhatsApp Business Account through Meta’s WhatsApp Business Platform and manage conversations, templates, broadcasts and automated replies. By connecting WhatsApp, the Client also agrees to Meta’s terms, including the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy. In particular, the Client must:

• only message people who have given permission (opt-in) to receive messages from the Client on WhatsApp, and respect requests to stop;
• not send spam, misleading content, or content or products that Meta’s policies prohibit;
• use only phone numbers and business details that it is entitled to use; and
• comply with applicable law, including laws on consumer protection, privacy and electronic communications.

Meta charges. Unless agreed otherwise in writing, WhatsApp messaging charges are billed by Meta directly to the Client’s WhatsApp Business Account using the payment method the Client adds in Meta. These charges are separate from any RivazOps fees.

Meta’s decisions. Meta may review, limit, restrict or disable a WhatsApp Business Account, phone number or message template under its own policies. RivazOps does not control these decisions and is not responsible for them, but will help the Client understand and respond where it can.

Disconnecting. The Client can disconnect WhatsApp at any time from the platform’s WhatsApp Onboarding page, or remove the app’s access in its Meta Business settings.

4. Acceptable use

Clients and users must not misuse the Services, including by attempting to access other Clients’ data, interfering with the Services’ security or operation, reverse engineering them, or using them for unlawful, fraudulent or harmful purposes. We may suspend access that puts the Services, other Clients or the public at risk.

5. Client data and privacy

The Client owns the data it puts into the Services, including customer contacts and messages. RivazOps uses that data only to provide, secure and support the Services, as described in our Privacy Policy. The Client is responsible for having a lawful basis and any permissions needed for the data it uploads and the messages it sends. On termination, or on request to connect@rivaz-ops.in, we will delete the Client’s data from the active platform, except where we must keep records by law.

6. Fees

Fees for RivazOps Services are as set out in the quotation or agreement provided to the Client. Unless stated otherwise, fees are exclusive of applicable taxes such as GST. We may suspend Services if fees remain unpaid after reasonable notice.

7. Availability and changes

We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation, particularly where third-party services such as Meta, Supabase or Netlify are involved. We may update or improve the Services from time to time and will try to give notice of changes that significantly affect Clients.

8. Suspension and termination

Either party may stop using or providing the Services in line with any agreement between them. We may suspend or end access immediately if these Terms or Meta’s policies are seriously breached, or where required by law or by Meta.

9. Liability

To the extent permitted by law, the Services are provided “as is”, and RivazOps is not liable for indirect or consequential losses, lost profits or lost data, or for actions taken by Meta or other third parties. Our total liability for any claim relating to the Services is limited to the fees the Client paid us for the affected Service in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

10. Governing law

These Terms are governed by the laws of India. The courts at Ranchi, Jharkhand have jurisdiction over any dispute relating to them.

11. Changes to these terms

We may update these Terms from time to time. The updated version will be published on this page with a new “Last Updated” date. Continued use of the Services after an update means the updated Terms apply.

12. Contact

Rivaz Ops
336, Nova Nagar, Ratu, Ranchi, Jharkhand 834005, India
Email: connect@rivaz-ops.in
Phone: +91 96319 63663